♡ FREE WORLDWIDE SHIPPING ♡

FAQ

HOW DO I CONTACT YOU?

That's a good question! You can reach us at [email protected] 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Due to increased demand for Glow Cats as a result of a boom on social media, our shipping time has increased to four to six weeks. We appreciate your patience, and can't wait for you to receive your order!

WHY WASN'T I ISSUED AN ORDER TRACKING NUMBER?

We have a unique arrangement with our courier of choice – we don't provide our customers with tracking numbers so we can keep the cost of shipping down, in order to offer free worldwide shipping to our customers.

CAN I AMEND MY ORDER?

We work very quickly at processing orders to make sure you receive them as soon as possible. For that reason, we're unable to make any changes to your order after you've clicked 'complete order'.

CAN I RETURN OR EXCHANGE MY ORDER?

Due to the nature of the products we stock, we do not allow returns or exchanges.